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Refund Policy

Our number one priority is to make local food easily accessible for you.  However, we’re only human and sometimes we make mistakes!

In the event that there is a mistake with your order, please email orders@bcfm.org.  In the message include your order number, concern, and other feedback you have for us.  We would like to treat this as an opportunity to improve.

All requests for reimbursement must be made within one week (7 days) of receiving the order.  BCFM will provide reimbursement in the form of store credit, unless otherwise specified.

If you have received a product that is damaged or moldy, then please send us a picture.  Without seeing the product in question, we will not be able to provide a credit.

All orders submitted must be paid for; refunds are not available if you forget an item at the pick-up site, or forget your order entirely. All orders not picked up during the designated pickup time will be donated to a local hunger relief organization.